Privacy Policy

N.E.W. Customer Service Companies, LLC, together with its affiliates and member companies (NEW), respects the privacy of visitors to its web sites. This Privacy Policy explains the online information practices regarding the collection of information that can personally identify you ("Personal Information") and certain other information for the following NEW web sites: www.newcorp.com, www.newcorp.com.cn, www.newcorp-canada.ca, www.newcorp.co.jp, www.newcorp.com.tr, www.servicebench.com, www.servicevalet.com, www.servicevalet.com/serviceportal, www.servicevalet.com/affiliatesales/, www.econewdirect.com, www.econewonline.com, www.repair.com, www.repairnow.com, www.thesavvyshopperblog.com, www.newcorpinstalls.com, and www.myserviceplanstory.com (collectively, the "Sites" or "we"). This Privacy Policy applies only to information collected by us via the Sites. The Privacy Policy describes the Personal Information we collect about you, how we use that information, and the choices you can make about the uses of your personal information. Personal Information is information, such as your name, physical address, e-mail address, telephone number, password, username, gender, age, or credit card information, when it can be linked to you or used to identify you. If you provide us with Personal Information, we will treat it in accordance with this Policy.

What Information Do We Collect?

Personal Information
We have designed our Sites so that you are not required to provide any Personal Information unless you are requesting access to certain Site features, purchasing NEW services, or applying for a job with NEW.

To receive certain services from NEW, including Service Valet, the ecoNEW Recycling and Trade In program, and delivery and installation services, you must provide some Personal Information, including your e-mail address, physical address, phone number, and payment card details.

To apply for a job with NEW, you must provide some Personal Information, including your e-mail address, physical address, phone number, date of birth, and Social Security Number.

To participate in other areas of our Sites, including sharing your comments and experiences and participating in surveys, you must provide some Personal Information, including but not limited to your e-mail address, physical address, and phone number.

Interactive Features, Such as Blogs
Any comment, testimonial, or review that you submit that may be posted on our Sites, including but not limited to the posting of comments on thesaavyshopperblog.com and the posting of reviews on myserviceplanstory.com, is a public communication and may be viewed by the general public. Therefore, you acknowledge and understand that you have no expectation of privacy or confidentiality in the content you submit for such uses over our Sites, whether or not the communication includes Personal Information about you. If you display Personal Information in any communication submitted for such uses, other individuals may collect and use your Personal Information. While we may remove Personal Information from postings to our Sites, we assume no obligation to do so. We are not responsible for, nor can we guarantee the protection of, any Personal Information you disclose in a communication submitted for such purposes or you include in an e-mail or other communication submitted to us for such posting, and thus, you acknowledge that if you disclose Personal Information in any such material, you do so at your own risk.

Non-Personal Information – Cookies
The Sites may indirectly collect information about you through the use of cookies. A cookie is a text-only string of information that a web site transfers to the cookie text file of your Internet browser if your browser has been set to accept them. Your browser then stores this information onto your computer's hard drive. For general visitors to our Sites, we use cookies only during a user's particular session or visit to the Sites (for instance, to maintain a shopping cart or permit information to display on your screen). We use persistent cookies – ones that persist longer than an individual user's visit – to identify users who register to purchase products from our Sites and to save this identification or profile information between site visits so the site "remembers" you for ease of use.

A cookie will typically contain the name of the domain from which the cookie originated, the "lifetime" of the cookie, and a value such as a randomly generated unique number. You can delete or reject any cookies that have been installed in the cookie folder of your browser. Each browser is different, so you will need to check your specific browser's "Help" menu to learn how to change the cookie preferences. You can also set your browser to notify you when a site sends you a cookie. Please note, however, that if you disable all cookies, you may not be able to access some parts of our Sites.

We use this information to evaluate our Sites' services, content, and traffic and to better tailor our Sites for visitors. We may also use this information to bring information or materials to your attention based on your preferences, to alert you to new features on our Sites, or to inform you about services and products we offer that may be of interest to you.

How Do We Use Your Personal Information?
Personal Information is used solely to support your customer relationship with us. In addition to providing the requested services and Site features, we may use your Personal Information for various other purposes, including customer service follow-up, the conducting of surveys, site maintenance requirements, promotional offers, and other communications.

We may also use data collected through user surveys to help us better understand our customers' needs. This data may be shared with third parties in an aggregated form. Once the data is aggregated, it is no longer able to be identified to you.

How Do We Share Your Personal Information?
Unless pursuant to an exception set forth below or we disclose otherwise at the point of collection of Personal Information, our Sites do not sell or share the Personal Information we collect over our Sites with non-affiliated third parties for their own use. The exceptions to sharing with non-affiliated third parties include when we provide Personal Information in response to subpoenas, court orders, or to otherwise comply with law, to protect our interests or when we believe in good faith the law requires it.

We also may share your Personal Information with service providers who help us facilitate the features and services offered through our Sites. For example, we may outsource the operations of some parts of our Sites, such as job application functions, survey functions, or payment processing. Service providers may also be used to service any warranty or other claims you may file. Service providers perform services according to our requirements pursuant to a contract between NEW and the service provider. Service providers may have access to Personal Information needed to perform their functions on our behalf, but they may not use it for other purposes. Additionally, we may share information about who is purchasing our services with underwriters for insurance purposes.

What Choices Do I Have About How My Personal Information Is Used?
If your Personal Information changes, if you no longer wish to receive a specific service or communications from us, or if you wish to inquire about information that we have collected from a specific website, please contact us using the contact information below and we will correct, update, or remove your details or process your request to be removed from specific NEW services or communications.

How is My Personal Information Protected?
NEW uses commercially reasonable safeguards to maintain the confidentiality of your Personal Information. We will take appropriate technical and organizational measures to protect your Personal Information against: (a) accidental or unlawful destruction; (b) accidental loss; and (c) unauthorized alteration, disclosure, or access. However, no security systems are impenetrable. We cannot guarantee the security of our database, web sites, or services, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of third parties.

What About Links to Third Party Sites?
The Sites may contain links to other sites, including sites operated by other entities. Please be aware that these sites may collect Personal Information about you. We urge you to review the privacy policies posted on any web site you visit before using the site and providing Personal Information. We are not responsible for the privacy practices or the content of such web sites.

How Do We Protect Children's Privacy?
We do not knowingly collect Personal Information from children under the age of 13. If we learn that we have Personal Information on a child under the age of 13 we will delete that information.

What If I am a Non-U.S. Visitor to the Sites?
Please note that the Sites are directed towards users who reside in the United States. It is not our intent to gather Personal Information from individuals residing outside of the United States. If you are located outside of the United States, the information you provide to us will be transferred to the United States whose laws may not provide the same level of protection for personal information as your home country. By using our Sites, you consent to this transfer.

What About Changes to This Privacy Policy?
NEW reserves the right, in its sole discretion, to modify, alter, or otherwise update this Policy at any time, and you agree to be bound by such modifications, alterations, or updates. We will notify you of material changes to this Policy by posting the revised policy with the date it was revised on this page. Your continued use of the Sites constitutes your agreement to this Policy and any updates. We encourage you to periodically review this Policy to stay informed about how we are protecting the Personal Information we collect.

What if NEW is Sold or Goes Out of Business?
In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, NEW reserves the right to transfer your personal information to the new party in control or the party acquiring assets.

CONTACTING NEW
If you have any questions or comments about this Policy, NEW's information practices, or other matters relating to NEW, you can contact us directly:

1. via email at newcorp@newcorp.com
2. via mail at:

22660 Executive Drive
Sterling, VA 20166

Please note that this Policy governs applies solely to www.newcorp.com and does not apply to any other sites that may be owned or operated by National Electronics Warranty Corporation or its affiliates or subsidiaries. Please refer to those sites(s) for applicable Policies.

TERMS & CONDITIONS

Scope of Use
N.E.W. Customer Service Companies, LLC, together with its affiliates and member companies (NEW) invites you to view, use and download a single copy of this Web site (www.newcorp.com) for your informational, noncommercial use; provided that you leave all copyright, trademark and other proprietary notices intact. Using this Web site to evaluate whether to enter into a business relationship with NEW shall not constitute a commercial use for the purposes hereof. It is a violation of these Terms & Conditions for you to use the Web site in violation of any applicable laws and regulations or in violation of the rules of any NEW service providers.

No Warranties
ALL CONTENT ON THIS WEB SITE IS PROVIDED TO YOU ON AN "AS-IS," "AS-AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NEW MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THIS WEB SITE. YOU ARE RESPONSIBLE FOR VERIFYING ANY INFORMATION BEFORE RELYING ON IT. USE OF THE WEB SITE IS AT YOUR SOLE RISK.

NEW MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE WEB SITE WILL BE UNINTERRUPTED, COMPLETELY SECURE OR ERROR-FREE. You are responsible for taking all precautions necessary to ensure that any content you may obtain from the Web site is free of viruses.

Trademarks
All trademarks, service marks and logos on the Web site are the property of their respective owners. NEW owns various trademarks, service marks and logos used on the Web site, including without limitation, NEW, NEW (& Design), ecoNEW, and ecoNEW (& Design).

Unauthorized use of any trademarks, service marks or logos used on the Web site may be a violation of state, national and international trademark laws. You must obtain NEW's written permission prior to using any trademark or service mark of NEW.

Copyright
This Web site is protected by U.S. and international copyright laws. You may not modify, reproduce or distribute the design or layout of the Web site or individual sections of the design or layout of the Web site or NEW logos without our written permission.

Modifications
NEW reserves the right to modify this Web site and the rules and regulations governing its use, at any time. Modifications will be posted on the Web site and the "last updated" date at the top of this web page will be revised. You understand and agree that if you use this Web site after the date on which the Terms & Conditions have changed, NEW will treat your use as acceptance of the updated Terms & Conditions. NEW may make changes in the products and/or services described in this Web site at any time.

Violation of Rules and Regulations
NEW reserves the right to seek all remedies available at law and in equity for violations of the rules and regulations set forth in this Web site, including the right to block access from a particular Internet address to the Web site.

Indemnity
You agree to indemnify and hold NEW and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Web site, your violation of these Terms & Conditions, or your violation of any rights of another.

Limitation of Liability
NEW SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE WEB SITE, EVEN IF NEW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO RELIANCE BY ANY PARTY ON ANY CONTENT OBTAINED THROUGH USE OF THIS WEB SITE, OR THAT ARISES IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USER, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE WEB SITE OR VIRUSES, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORIZED ACCESS TO THE WEB SITE, OR RELATED INFORMATION OR PROGRAMS.

Some jurisdictions do not allow exclusions of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you to the extent prohibited by law. In such cases, NEW's liability will be limited to the fullest extent permitted by applicable law.

Linked Internet Sites
Some links in this Web site may navigate you away from NEW's Web site or redirect you. The linked sites are not under the control of NEW, and the content available on the Internet sites linked to this Web site does not necessarily reflect the opinion of NEW. NEW is providing these links to other Internet sites as a convenience to you, and access to any other Internet sites linked to this Web site is at your own risk. The inclusion of any link does not imply a recommendation or endorsement by NEW of the linked site.

Governing Law and General Principles
This Web site is operated by NEW from its offices within the United States of America. NEW makes no representation that the information in the Web site is appropriate or available for use in other locations, and access to the Web site from territories where the contents of the Web site may be illegal is prohibited. Those who choose to access this Web site from other locations do so, on their own initiative and are responsible for compliance with applicable local laws. Any claims relating to the information available on this Web site will be governed by the laws of the Commonwealth of Virginia, U.S.A., excluding the application of its conflicts of law rules. If any provision of these Terms & Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms & Conditions and will not affect the validity and enforceability of any remaining provisions. NEW's failure to enforce the strict performance of any provision of these Terms & Conditions will not constitute a waiver of NEW's right to subsequently enforce such provision or any other provisions of these Terms & Conditions.